1. How do I make a reservation?
To make a reservation on Hainan Airlines, you may do so using the Hainan Airlines web site, call the reservations number, visit a Hainan Airlines ticket office, or contact your travel agent. Once you have made a reservation, you will need to purchase your ticket by the deadline determined by the ticket rules. If you fail to purchase your ticket by the deadline, your reservations are subject to cancellation.

2. How long is a ticket valid?
The validity period of a special fare ticket is governed by the fare rules. Normal tickets, including one-way, round trip or multiple segment itineraries are valid one year. An open ticket (without a specific flight booked) is calculated from midnight the day following ticket issuance. The validity period of a ticket with a specific flight booked is calculated from the date after the commencement of travel. For all unused tickets, tickets are valid for one year from the date of issuance.The validity period of international tickets varies according to different ticket’s restriction. For more information, please contact our call center by calling 950718 (0086-898-950718 from overseas China).

3. How do I change a ticket?
If you would like to change the flight itinerary, date, or class of service, please contact Hainan Airlines as soon as possible. Changes will be made depending on the fare rules and seat availability. You may change an electronic ticket by calling our Call Center on 950718(0086-898-950718 from overseas China) or at the local Hainan Airlines office. Depending on the fare rules, you may be required to pay an additional fee for changes.

4. How do I get a ticket refund?
If you would like to request a refund, it will be handled according to the type of ticket that was purchased. Refunds can only be processed within the validity period of the ticket at the original purchase place. According to the ticket rules, you have to refund ticket at the place where you purchase it. To refund tickets that were booked on Hainan Airlines global website(global.hnair.com),please fill an refund application on: http://global.hnair.com/OnlineRefund.php?lang=en

If you have any questions regarding a change or cancellation of a ticket, please call Hainan Airlines hotline in the United States and Canada at 1-888-688-8813 (English speakers) or 1-888-688-8876 (Chinese speakers). In China call 800-876-8999 or 950718. For international calls, please call +86-898-950718.