Terms and Conditions

Booking Rules on the Global Website of Hainan Airlines

Welcome to the Website of Hainan Airlines Company Limited to buy airline tickets!

In order to define the rights and obligations of both parties, please read carefully all the terms and conditions of this Notice, and do not proceed with the online purchase until you have agreed to all the terms and conditions hereof. Hainan Airlines takes no responsibilities for your online behaviour.

About the Use of the Website

1.1 The global.hnair.com Online booking facility ("the booking facility") is owned and operated by Hainan Airlines ("HNA"). When you use the booking facility to make a reservation, you signify your agreement to the 'Conditions of Use' and other applicable terms, conditions and notices including but not limited to the Conditions of Use of Website. If this is not your intention and you disagree with any part of the Conditions of Use or such other applicable terms and conditions, DO NOT USE the booking facility.

1.2 The information contained in the booking facility may change without notice. Hainan Airlines does not warrant or represent the accuracy or completeness of any of the data (information) contained in this booking facility.

1.3 The global.hnair.com Online booking facility is solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or purchases for yourself and those traveling with you. Abuse of the booking facility may result in, amongst other things, your being denied access to it.

BOOKING RULES

2.1 Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You agree to abide by the applicable terms or conditions of purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the booking facility.

2.2 Special passengers, such as VIP passengers, disabled persons, pregnant women, unaccompanied children, infants (under 2 years at the time of travel). Please note that Hainan Airlines Golden Deer Card holders may not be booked through the global.hnair.com Online booking facility. For the latter group of passengers, please purchase your tickets at ticket office or agency of Hainan Airlines. Children (2 to below 12 years at the time of travel) must travel with an adult on the same reservation.

2.3 You must pay the full amount at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa and MasterCard may be used for reservations. However, these credit card options are not available in every country of departure.

2.4 If you are traveling with an Electronic Ticket, you must present the credit card you used to purchase the Electronic Ticket and your passport at check-in. If you fail to produce the purchasing credit card for verification, Hainan Airlines reserves the right to deny boarding the ticket holder(s).

2.5 The credit card holder must be in the traveling party.

TRAVEL REQUIREMENTS

3.1 You may require a visa for travel to some destinations. It is your responsibility to obtain this visa. You must have a valid passport for the duration of your trip and the expiry date must be acceptable in all the countries you enter. More information on passport and visa requirements is available at the embassy of the country or countries you will be traveling to, and also at the local Hainan Airlines office.

3.2 Fares may not include all airport and passenger taxes which must be paid by each passenger. Such information may be quoted with the fare and included in the total amount due.

3.3 Some airports have passenger service charges which will be paid by the passenger at the airport. Information on these charges is not given on this Website.

3.4 Certain taxes, fees and passenger service charges, which are incorporated into your ticket and collected at the time of ticket issuance, are refundable in the event your ticket is not utilized.

Time of Arrival at the Airport

3.5 Passengers shall complete all the checking formalities according to relevant regulations within the time-limit of 30-90 minutes (Beijing Capital International Airport: 45 minutes) before take-off. Passengers checking in at Seattle Airport are requested to check in at least two hours before departure. Passengers presenting themselves for check-in with less than one hour prior to departure may be denied boarding.

Miscellaneous

4.1 The interpretation of this notice is subject to Hainan Airlines Company Limited.

4.2 In the event any translations of these Terms and Conditions differ from the Chinese version, the Chinese version shall prevail.