旅客须知

Hainan Airlines Co., Ltd. General Conditions of International Carriage for Passengers and Baggage

Article 1　　　   Definitions
Article 2　　　   Application
Article 3 　　　  Tickets
Article 4 　　　  Stopovers
Article 5　　　   Fares, Taxes, Fees and Charges
Article 6　　　   Reservations
Article 7 　　      Check-in and Boarding
Article 8　　　   Refusal and Limitation of Carriage
Article 9 　　　  Baggage
Article 10 　　　Schedules, Delays, Cancellation of Flights
Article 11 　　    Change Itineraries and Tickets
Article 12 　　    Refunds
Article 13 　　    Conduct Aboard Aircraft
Article 14 　　    Common Services
Article 15 　　    Additional Services Arrangements
Article 16 　　    Administrative Formalities
Article 17 　　    Successive Carriers
Article 18 　　    Liability for Damage
Article 19 　　    Time Limits on Claims (Complaints) and Actions
Article 20 　　    Modification and Effectiveness