Hainan Airlines Co., Ltd. General Conditions of International Carriage for Passengers and Baggage

Article 1 Definitions
Article 2 Applications
Article 3 Tickets
Article 4 Stopovers
Article 5 Fares, Taxes, Fees and Charges
Article 6 Reservations
Article 7 Check-in and Boarding
Article 8 Refusal and Limitation of Carriage
Article 9 Baggage
Article 10 Schedules, Delays, Cancellation of Flights
Article 11 Change Itineraries and Tickets
Article 12 Refunds
Article 13 Conduct Aboard Aircraft
Article 14 Common Services
Article 15 Additional Service Arrangements
Article 16 Administrative Formalities
Article 17 Successive Carriers
Article 18 Liability for Damage
Article 19 Time Limits on Claims (Complaints) and Actions
Article 20 Modification and Effectiveness
International Terms and Conditions of Carriage to and from Canada