Announcing New Customer Service Hotline in Europe

To offer European passengers a more convenient and customized service, Hainan Airlines launched a new customer service hotline covering Belgium, Germany, France, Switzerland, Italy, Spain, Hungary, Great Britain, the Netherlands, and Russia. More information as follows:


European Hotline Numbers

Belgium, France, Germany, Great Britain, Hungary, Italy, Switzerland, Spain, the Netherlands: 00-800-8768-9999 (For Landline Only)

Russia: 810-800-8768-9999

Service Hours

English/Chinese Service: 24 hours;

Russian Service: Moscow time 9:30-19:00.

Typical Ways of Assistance

a) Flights inquiries and confirmation;

b) Flight reservations and ticketing;

c) Itinerary changes & upgrades;

d) Special meal reservations;

e) Airport limousine transfer reservations (Currently only available for transfer service between Beijing Airport and urban centre or between Berlin Airport and Berlin Central Railway Station).

f) All inquiries about ticketing rules, upgrades and baggage allowance.

g) Inqueries pertaining to airports on your itinerary.

h) Fortune Wings Club member service inqueries (mileage inquiries & new member enrollment requests). (More info on Fortune Wings Club member service).

i) Any suggestions, feedback or complaints

*For Special service requests (such as those pertaining to unaccompanied minors, wheelchair/stretcher requests, please contact our local Sales Offices.