Booking Terms and Conditions of Hainan Airlines' Global Website


In order to define the rights and obligations of both parties, please read carefully all of the terms and conditions of this notice. Please do not proceed with the online purchase until you have agreed to all the terms and conditions hereof. Hainan Airlines is not liable for the online behavior and actions outside of these terms and conditions.


ABOUT THE USE OF THE WEBSITE

1.1 The global.hnair.com online booking facility (hereafter referred to as "the booking facility") is owned and operated by Hainan Airlines (hereafter referred to as "HNA"). By utilizing the booking facility when making a reservation, you agree to all Booking Terms and Conditions and other applicable terms and conditions including but not limited to those outlined on this Website. If this is not your intention and you disagree with any part of the Booking Terms and Conditions or such other applicable terms and conditions, please DO NOT USE the booking facility.

1.2 The information contained in the booking facility may change without notice. Hainan Airlines does not warrant or represent the accuracy or completeness of any of the data (information) contained in this booking facility.

1.3 The global.hnair.com online booking facility is solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or purchases for yourself and those traveling with you. Abuse of the booking facility may,, amongst other things, result in the prohibiting of your future access to it.


BOOKING RULES

2.1 Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You agree to abide by the applicable terms or conditions of purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You are solely responsible for all charges, fees, duties, and taxes assessments arising out of the use of the booking facility.

2.2 Please note that currently we are unable to sell tickets through the online booking facility for VIP, disabled, pregnant, unaccompanied children, infant (under 2 years at the time of travel), and Hainan Airlines Golden Deer Card holder passengers.  We request that such passengers purchase their tickets at a ticketing office or agency of Hainan Airlines. Children (2 to 11 years old at the time of travel) must travel with an adult on the same reservation.

2.3 You must pay the full amount at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa and MasterCard may be used for reservations. However, these credit card options are not available in every country of departure.

2.4 If you are traveling with an Electronic Ticket, you must present the credit card you used to purchase the Electronic Ticket and your passport at check-in. If you fail to present the credit card used to purchase for verification, Hainan Airlines reserves the right to deny boarding of the ticket holder(s).

2.5 The credit card holder must be in the traveling party.


TRAVEL REQUIREMENTS

3.1 You may require a visa when traveling to some destinations. It is your responsibility to obtain this visa. You must have a valid passport that is acceptable in all of the countries you visit during the the duration of your trip. More information on passport and visa requirements is available at the embassy of the country or countries you will be traveling to, and also at the local Hainan Airlines office.

3.2 Fares may or may not include all airport and passenger taxes to be paid by each passenger. Such information may be included in the total amount due.

3.3 Some airports have passenger service charges which will be paid by the passenger at the airport. Information on these charges is not given on this online booking facility.

3.4 Certain taxes, fees and passenger service charges incorporated into your ticket and collected at the time of ticket issuance are refundable in the event that your ticket is not issued.

3.5 Passengers shall complete all the checking formalities according to relevant regulations within the time-limit of 30-90 minutes (Beijing Capital International Airport: 45 minutes) before take-off.Passengers checking in at Seattle Airport are requested to check in at least two hours before departure. Passengers presenting themselves for check-in with less than one hour prior to departure may be denied boarding.


MISCELLANEOUS

4.1 The interpretation of this notice is subject to Hainan Airlines Company Limited.

4.2 In the event any translations of these Terms and Conditions differ from the Chinese version, the Chinese version shall supersede.