Other Fees and Services

 

Here is a breakdown of any additional fees you may be charged based on your travel needs and preferences while traveling with Hainan Airlines:



Seat Upgrades


Passengers desiring to upgrade from economy to business class on an international flight must do so at least one hour in advance and pay the difference in the fares.


Telephone Reservations


Hainan Airlines does not currently charge any fees (service/administrative) to passengers who have booked through the airline, city or airport ticket offices, phone reservations systems or award redemptions.


Reservation Changes


For international travel, the change and cancellation fees may vary based on location and type of fare. Please see below for a general guideline of approximate charges:


Class of Service Change Fee Refund Fee
Economy  USD $0 - $150 USD $30 - $200
Business  USD $0 - $400 USD $0 - $400

Note: Please contact the Hainan Airlines counter directly for the most accurate fees as fees are calculated based on seat availability and fare basis and itinerary changes, which are subject to change on any flight day.


Unaccompanied Minors


Unaccompanied minors traveling only from Seattle, WA to Beijing, China will be charged at adult fares:


If you are 2-11 years old:

You will need to purchase applicable adult fare ticket, no child discount.

You will need to fill UM Form at the time of request.

If you are 12-15 years old:
You will need to fill UM form at the time of request $70.00 USD fee (each international segment) applies.

More information can be found on the Passengers Requiring Special Assistance page.



Traveling with Pets


  • Pets as Carry-On Baggage

  • Hainan Airlines does not accept pets in the cabin as carry-on baggage, with the exception of service animals.


  • Pets as Checked Baggage

  •  

    Size of Kennel Charges
    Small-Size≤20×16×15in (53×40×38cm) USD $110
    Medium≤27×20×19in (68×50×48cm) USD $220
    Intermediate-Size32×22×33in(81×55×83cm USD 220
    Large-Size36×24×26in(91×60×66cm) USD $330
    Extra Large- Size40×27×30in(101×68×76cm) USD $330

    Charges = Charge # of Kennels (depends on the weight and volume of a small animal and kennel) × Standard Charge (Applicable Rate: $110 per Standard Charge on Trans-Pacific air routes)


  • All other routes
  • Charge: Total weight of pet and kennel (kilogram) × Standard charge per kilogram (Standard charge=1.5% of adult fee of economy class on direct flights)

    Please contact the airport office on the day of departure to inquire if the flight will accept pets as checked baggage on that day. Hainan Airlines cannot guarantee acceptance of pets on a certain flight until passenger checks in at the ticket counter with pet on departure day.