China Headquarters


Offices and working hours Contact numbers E-mails Addresses
Hainan
(Headquarters)
09:00-20:00(GMT+8)
+86-898-95339
Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info
webetservice@hnair.com
Enquiries, complaint and feedback for Global Website
Hainan Airlines Co. Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570203, P.R. China
Fortune Wings Club Member service hotline
+86-898-950717
ffp@hnair.com 2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Cargo Reservation:
+86-10-5617 0030
Enquiry Tracking:
+86-10-5617 0030
Reservation:
Hu01@hnair.com
Enquiry Tracking:
http://www.hnacargo.com/Portal/Default.aspx
3 Huoyunbei Road Shunyi District,Beijing.
Hainan Airlines Branch Offices in Chinese Mainland



Asia Pacific Region


Offices and working hours Contact numbers E-mails Addresses
Bangkok
(09:00-17:00)
Tel: 026795086/87
Fax: 026795089
Katesiree@hnair.com p.sirinun@hnair.com 179 Bangkok City Tower,5th Floor South Sathorn Road,Thungmahamek Sathorn,Bangkok 10120
Phuket
(22:00-04:00)
Tel: (668)58107555 zhiyi_li@hnair.com
Singapore
(09:00-18:00)
Tel: 65-64381161
Fax:65-64389926

wj-zhou1@hnair.com

funa@hnair.com

96 Robinson Road, SIF Building, #13-02, Singapore 068899
Taipei
(09:00-18:00)
Tel:
886-2-2713 9555
For ticket inquiries:
886-2-2713 2212
twfgs@hnair.com 19F-3,No.156,Sec.3,Minsheng E.Rd.,Taipei 105,Taiwan

Canada


Offices and working hours Contact numbers E-mails Addresses

Toronto

(10:00-18:00)

Service hotline:
1-888-688-8813
Tel:
001-905-362-1328
001-905-362-1327
Fax:
001-905-362-1209
Toronto@hnair.com Room 303, 6299 Airport Road, Mississauga, L4V 1N3, Ontario, Canada

Cargo

(09:00-17:00)

Toll free hotline:

1-888-976-7976

(08:00—22:00)

chuck@airlinecargo.ca

Europe


Offices and working hours Contact numbers E-mails Addresses
Customer Service Center Belgium, France, Germany, Great Britain, Hungary, Italy, Switzerland, Spain, the Netherlands:
00800-8768-9999
Russia:
810800-8768-9999
europe@hnair.com Click here to learn more
Berlin
(09:00-17:30)
Service hotline:
00800-8768-9999
Tel.: 0049-30-3151895-21/22
Berlin@hnair.com Markgrafenstr.32, 10117 Berlin, Germany
Brussels
(09:00-17:00)
Service hotline::
00800-8768-9999
Tel.:0032-2-7533030/31
Fax:0032-2-7533036
Belgium@hnair.com Hainan Airlines Brussels National Airport PO.Box39B-1930 Zaventem,Belgium
European Cargo 0049-3023-639474

Russia & Central Asia


Offices and working hours Contact numbers E-mails Addresses
Almaty
(09:00-18:00)
007-727-3115273
Room 91, level 18, Business Center "Nurly Tau" 4A, Bostandyk District, Ai-Farabi Street, Almaty, Kazakhstan
St. Petersburg
(10:00-18:00)
Service hotline:
810-800-8768-9999
led_office@hnair.com

 

Russia St.Petersburg Nevsky prospekt No.19-Office 21N, Postalcode – 191186
Tel:007-812-3398888
Moscow
(10:00-18:00)
moscow2@hnair.com Moscow city,novoslobodckaja street 4 Shopping centre in Moscow 3flour
Tel.:

+7(495) 660-05-55

+7(499) 973-02-30


United States-Seattle


Offices and working hours Contact numbers E-mails Addresses
Seattle
(09:00-17:00)
Service hotline:
1-888-688-8813
Tel.: 001-206-453-0280
Fax: 001-206-242-1210
usaservice@hnair.com Suite 1188,18000 International Boulevard,Seattle, WA 98188 USA

Cargo sales

(Export)

Business Hours
0900-1700
001- 206-433-5150

After Hours Evenings/Weekends
001-206-612-5820

seattle@ansgsa.com

Inbound Cargo/Tracing

(0800-1600)

Cargo Airport Services

(CAS)

001-877-408-8844

Pacific Time 7 days a week

husea@casusa.com

AMB Building

2427 S. 161st St

Seattle, WA 98158


United States-Chicago


Offices and working hours Contact numbers E-mails Addresses
Chicago Office
(9am-5pm CST)
Mondays-Fridays, excluding holidays
Service hotline
1-888-688-8813
usaservice@hnair.com 221 North LaSalle Street, Suite 3300 Chicago, IL 60601

Baggage Inquiries
Hours: 9am -5pm CST, Fridays – Tuesdays (closed on Wednesdays and Thursdays).
Business hours are subject to change depend on flight frequencies.

1-888-688-8813

Export Cargo Heavy-Weight
Mario Mojek
630-595-2323 x316
mario.mojek@haegroup.com
Inbound Cargo Swissport 773-800-2358ext 1208 ordhu@swissport.com

United States-Boston


Offices and working hours Contact numbers E-mails Addresses
Boston
(09:00-17:00)

Service hotline:
1-888-688-8813
Tel.: 001-617-561-0077

usaservice@hnair.com

31 St James Ave Boston, MA 02116

Cargo sales

(Export)

(09:00-17:00)

Mobile: 001-718-704-7504 Office: 001-718-553-0606) Mr. Kenneth Murray ord@haegroup.com kenneth.murray@haegroup.com

Inbound Cargo/Tracing

(08:00-16:00)

Swissport Cargo Services LLP

(08:00-16:00)

Office: 617-567-4620
elizabeth.velez@swissport.com

Feedback and complaint for Hainan Airlines services other than website service


Scope Contact numbers Contact Us Addresses
About Hainan Airlines services other than website service
Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays.
+86-898-95339

24-hour hotline
Complaint/praise Hainan Airlines Co. Ltd.
HNA PLAZA,
No.7 Guoxing Road,
Haikou City, Hainan Province, 570203, P.R. China
Satisfaction Survey